3 Steps to Get Into Your Customer’s Pocket
The question isn't whether you need a mobile strategy, it's how to get started with one. Consumers are now using mobile phones and devices to access the Internet more than they are using their computers. This means that if your business does not have a mobile presence, you are going to be left behind. It can be difficult to know where to begin, so here are three easy steps to making your business mobile.
1. Ensure that your website functions on mobile devices:
Just because your website can be seen on a smartphone does not mean it is necessarily mobile friendly. Some things to consider:
- Can your site be easily viewed on the smaller screen size?
- Do you need to pinch and zoom to see menus or text?
- Are links difficult to click?
- Does your website use a flash intro or other flash component?
If any of these are issues, your customers will be frustrated and are likely to leave your website. In a survey, by Google, 61% of smartphone users said they were unlikely to return to a mobile site if they had trouble viewing it on their device. 40% of those users took it a step further and said they would instead visit a competitor’s site. Test your website to see how easily it can be used on a mobile phone or tablet. Creating a positive user experience is key to the success of any mobile strategy
2. Create a mobile version of your website:
Create a mobile version of your website, optimized for the smaller screens of mobile devices. You can keep the same domain name and the site will detect when a user is accessing your site with a mobile device, automatically routing them to the mobile version of your site. Simplicity is key with mobile sites. They should be simple to navigate, easy to read, have larger buttons, and limit scrolling. Consider basic information that your customers will need to access on the go, such as contact information, hours, directions, services, and menus. These should be placed prominently so users don't need to hunt for them. Mobile-optimized sites should take advantage of the natural capabilities of mobile phones. Features like click-to-call, maps, and location information are perfect for mobile and help connect customers directly to your business.
3. Create an app:
An app for your business can be a great way to connect with your customers on the go. One of the most easily recognizable forms of Mobile Marketing, Mobile Apps are downloaded and installed directly onto a users mobile device and become like a billboard for your company that stays with the user. A survey by Nuance Communications shows that companies that utilize mobile apps seem to have the advantage in company perception and customer satisfaction. 72% of those surveyed said that they have a more positive view of a company that has a mobile app. Keep in mind that it is not a good idea to create an app just for the sake of creating an app. In fact, Apple will reject an app created solely for marketing purposes. Your app needs to add value for the user in some way, primarily through utility or entertainment. Businesses should think about what they can provide customers through a mobile app that will make them want to not only download the app, but continue to open it on their device.
Inspired to get started with your own mobile website or app? New Wave Industries is one of Connecticut’s leading Mobile Strategy, Mobile Web and App Developers, having created apps and mobile websites for businesses, events, and individuals across the country. Let us show you how to cost effectively and efficiently connect with your mobile audience. Contact us or call 860-953-9283 to get started.
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